What to do when you need to make a complaint.
If you are not satisfied with any aspect of the service you receive, we would advise you to raise this with your caseworker in the first instance. If you are still not satisfied, we would advise you to contact Shamila Ibrahim who is the Complaints Handler at SI Legal Services. You may contact her by phone, email or post. This will trigger our complaints procedure and your complaint will then be investigated by us. We have 8 weeks to consider and resolve your complaint. If we have not been able to reach an agreeable solution, you many then make a complaint to the Ombudsman;
Legal OmbudsmanThe Ombudsman will then look into your complaint further. Complaints to the Legal Ombudsman should normally be brought within 6 months of our final response and within 6 years of the issue you experienced with our firm.
The diversity in our immigration department allows us to provide advice in a number of languages including but not limited to: Albanian, Arabic, Gujrati, Hindi, Kurdish - Sorani, Urdu to name but a few. More information
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